![]() Die STRATO AG ist ein Unternehmen der United Internet Gruppe. Als eines der ersten Unternehmen der Hostingbranche ist STRATO seit 2021 klimaneutral. STRATO beschäftigt rund 500 Mitarbeiterinnen und Mitarbeiter und betreibt zwei TÜV-zertifizierte Rechenzentren mit über 100.000 physischen und virtuellen Servern in Berlin und Karlsruhe. Neben dem umfangreichen Angebotsspektrum profitieren Kundinnen und Kunden von flexiblen Vertragslaufzeiten, einer 30-Tage-Geld-zurück-Garantie sowie dem vielfach ausgezeichneten Kundenservice.ġ997 in Berlin gegründet, gehört STRATO mit über 4 Millionen Domains und mehr als 2 Millionen Kundenverträgen heute zu den größten Webhosting-Anbietern in Europa. Die Produktpalette reicht von Domain, Mail, Website und Server über Online-Marketing-Tools bis hin zu Deutschlands größtem Cloud-Speicher HiDrive. Der Anspruch des Unternehmens: faires und einfaches Hosting – zum Bestpreis und ohne überflüssigen Schnickschnack. STRATO ist der zuverlässige Webhoster für alle, die online erfolgreich sein möchten. Bitte halte am Telefon Deine Kundennummer und Deine persönliche Service-PIN bereit.ĭas Team von STRATO hilft ist gerne für Dich da. I don't really deal with incompetant providers who make no attempt to resolve issues with their OWN technology.ĭu hast ein konkretes Anliegen, bei dem wir Dich unterstützen können?ĭann kontaktiere uns über Facebook, Twitter, über Hilfe & Kontakt oder telefonisch unter 030 / 300 146 0. ![]() I wonder if there is a ploy here to get accounts paid by bank transter or direct debit its all very strange. Strato support even sugested getting a family member to pay on my behalf, the cheek of it. I did offer to provide details manually or by cheque but was rejected. its shocking in 2022 an organisation such as Strato cannot get resources mobilised to fix this credit card payment issue. Like many others I do not use bank transfers for this type of service and no other alternative was provided by Strato. Recently I was trying to pay my invoice via credit card which has been in place from the start but was not possible due to issues with the Strato payment system which according to their support would not be fixed any time soon. ![]() My domain was originally provided by Lycos since 2002 and then Strato. Looking forward to your reply! Robert Wolf STRATO AG And if you show to us by your notes and archived emails that we have failed, we will be grateful that you help us to improve our service. Most of them, including us, have a high interest in satisfying their customer needs. I recommend to you to keep carefully track on your payment issues and your interactions with any customer service. I hope and wish that you'll get similarly good domains in the future. My regrets that you've lost your domains. But therefore we must keep watch that the fees that we charge are really paid. To reach as many people as possible, our prices are considerably low. Would you please forward the emails that you had sent to us to Have you by chance taken notes when and with whom you have talked by phone at STRATO? I saw that you had difficulties to keep up with the payments and still owe an amount of money to STRATO. Unfortunately, our service and e-mails are only written in German since we are mainly a German provider Answering you in English tells you that all of our support workers from all kind of races and backgrounds are more than willing to help you. But these emails are clearly indicated as such. The reason for this might be that you answered to no-reply e-mails like invoices etc. I used the chance to have a deep look into your former STRATO account and I did not find any attempt of yours to reach out to us. ![]() It's the best for low/no code users I've found and connects to Microsoft Business Central and Lexoffice.ĭear Mr Muhamer, Thank you for your honest feedback here! I understand your disagreement with the service you have received if it was really as you have put it down in your statement. ![]() If you want to try something new, first compare their manuals. I have to mention that Strato was "nice" and after several requests agreed to a 60€ discount. In the end, however, I decided that it would be better to leave Strato, even if it meant paying a whole year for nothing. Learning during the process of setting up the shop made me realise the limitation of the current plan I was on and, with no way out of the contract, I had no choice but to accept the higher plan. Terms like Rest API or GraphQL had no meaning to me. I thought it would be great not to go with the standard flow and decided to give Strato a try. If you are new to e-commerce and sell products in Europe, please listen to me and avoid Strato as well as BigCommerce. New to e-commerce? API or GraphQL are important. ![]()
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